Cross-Border Trade Solution
Multilingual · 24/7 · Proactive Deal Closing
The Challenge
Trade companies face three persistent challenges: time zone gaps leave night inquiries unanswered, multilingual communication costs are unsustainable, and customer service teams can only respond passively — never proactively uncovering needs or upselling.
How SmartSell Solves It
- Auto-detection and switching across 20+ languages — English, Spanish, Japanese, French, German and more.
- True 24/7 availability — night inquiries get instant responses. One trading client saw night response rates jump from 0 to 98%.
- Proactive sales mindset — when a customer asks about pricing, SmartSell also recommends complementary products, promotions, and bulk discounts.
- One-click product knowledge base — upload catalogs, specs, price sheets and FAQs, and SmartSell becomes your product expert instantly.
Use Cases
- ✓ B2B wholesale inquiry & quotation
- ✓ Cross-border e-commerce pre-sales
- ✓ Alibaba/Amazon platform auto-reply
- ✓ Post-trade-show client follow-up
FAQ
Q: Which languages does the AI agent support?
A: English, Spanish, Japanese, French, German and 20+ more. It detects the customer’s language and replies in it automatically.
Q: Can it really answer night inquiries automatically?
A: Yes. SmartSell is online 24/7, so late-night inquiries get an instant reply — with pricing and recommendations — instead of going cold until morning.
Q: How do I make the AI understand my products?
A: Upload your catalogs, specifications, price sheets and FAQs to the knowledge base, and SmartSell answers from that material.
